Cancellations & Refunds

We understand that plans can change. If you need to cancel or amend a pre-order, please contact us as soon as possible.

Because our products are freshly baked and, in many cases, prepared specifically for your order, our ability to cancel an order or provide a refund may depend on how far in advance you contact us and whether preparation has already begun.

Cancelling before preparation

Where you contact us sufficiently in advance and your order has not yet been prepared, we will normally be able to cancel your order and provide a full refund.

Cancelling after preparation has begun

If preparation of your order has already begun, or the product has been made specifically to your requirements, we may be unable to provide a refund.

We will always consider requests on an individual basis and will explain the options available to you.

Problems with your order

If your order is faulty, damaged, unsafe or not as described, please contact us as soon as possible.

We may ask you to provide photographs or other information so that we can understand what has happened and resolve the issue.

Nothing in this policy affects your statutory consumer rights.

If we have to cancel

In the unlikely event that we are unable to fulfil your order because of circumstances such as illness, equipment failure, ingredient availability or another unforeseen situation, we will contact you as soon as possible.

Where we are unable to provide your order, you will be offered an appropriate alternative or a full refund.

We will never knowingly supply food that we believe to be unsafe.